Technical Support Specialist
Saint-Petersburg
Sep
28
2018
B2Broker is a Fintech company that develops software for broker companies, banks and investment funds. We have a large portfolio of clients that require a bespoke approach.

We are looking for a candidate who is willing and able to to help our clients customize the platform, manage it, understand how it works, and also solve their challenges if and when they arise.
Candidate must communicate with senior management and IT-specialists of broker/dealer companies. We do not provide end-user support.
More than 80% of our customers on this product are foreign companies ranging from Asia, Europe, Australia, so the English language should be at an appropriate level of communication with customers and correspondence with them.

The vacancy is multi-disciplinary and it opens up ample opportunities for professional growth, both in the direction of experts in technical support, and in the direction of the product manager.

We provide invaluable in-house training and all the tools a team member requires to be successful.

Duties:

  • Assist customers install, configure and administer software
  • The study of logs and localization of user problems
  • Testing new functionality
  • Writing user instructions and documentation
  • Help in developing requirements for developing / improving the platform based on customer feedback
  • Record training videos

Requirements:

  • Write, read and speak English
  • Experience with B2B clients
  • Knowledge of MT4 / MT5 trading platforms at user / admin level
  • The desire to develop, as a client's support or product manager

Advantages:

  • Experience in customer support
  • Forex knowledge
  • Knowledge of programming languages
  • Knowledge of SQL,
  • Knowledge of the JSON REST API

Conditions:

  • Stable and competitive salary
  • Unlimited professional growth and the opportunity to work in a growing international company
  • Possibility to work with an innovative, intellectual product with no analogues on the market.
  • Possibility to be a key member of the team and to influence on the further development of the company.
  • A young, progressive and friendly team.
Apply for a position:
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+44 207 043 71 76
+ 357 25 030882
sales@b2broker.net
hr@b2broker.net
mail@b2broker.net
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