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IT Support (2 level)
Saint-Petersburg
B2Broker is a leading IT company in the field of maintenance of the brokerage business. We specialize in selling the best solutions for brokerage companies. We work with clients from Malaysia, China, Czech Republic, Russia, Bulgaria, Cyprus, Mexico, Indonesia, Ukraine, Uzbekistan, Canada, UK, USA, NZ.

Duties:

  • Processing incoming requests from the first line of technical support.
  • Support and partial tuning of the company's services.
  • Monitoring the status of services.
  • Independent solution of issues, relying on the acquired knowledge and access to systems for which the technical department is responsible.
  • Redirecting issues beyond the competence of the technical department to the appropriate company services.

Requirements:

  • Experience in technical support of the second / third level from 1 year: administration of systems / applications (the sphere of fintech will be a plus)
  • Ability to investigate problems with the help of logs, work with databases (SQL);
  • Ability to work with a large amount of data: the ability to work with arrays, conducting complex calculations.
  • Experience with Windows operating systems: understanding of the server device, configuring Firewall, monitoring the operation of services, basic command line knowledge.
  • Understanding how networks work is a plus.

Conditions:

  • Possibility to work with an innovative, intellectual product with no analogues on the market.
  • Possibility to be a key member of the team and to influence on the further development of the company.
  • A young, progressive and friendly team.
  • Timetable: 5/2 from 10-00 to 19-00, weekends on Saturday and Sunday. Rare off-hours calls are possible when working with international clients.
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